We understand that when you visit our website, (“website”, “us”, “we”, “our”), you need to know that your rights and privacy are protected at all times. We take this concern very seriously, which is why we’ve put together this privacy notice.
On this page, we’ll explain to you how we treat your data, how we comply with all applicable laws and regulations related to data rights, and how we protect your anonymity. Our privacy policy also informs you about what information we collect, how we use it, and what rights you have in relation to it. If there are any terms on this page that you do not agree with, please discontinue the use of our website immediately.
WHAT INFORMATION DO WE COLLECT?
Population Metrics
In Short: We automatically collect information about how you interact with our site. This information is anonymous, and you can opt-out of allowing us to use it easily.
When we talk about Population Metrics, we’re referring to the anonymized data that we use to see how our users interact with our website as a group, rather than individually. Since that data is anonymized, we have no way of connecting any of this information to anyone’s identity. To collect this useful data, we use cookies that are stored in your web browser. Each one contains a random number that is used as an identifier, with no personal data included. Each time you visit, we’ll swap this out for a new cookie, so that we know how often you’re visiting the site, how many total users we have, and what pages and features our users like – and which ones they might be able to do without. All that said, you don’t have to take part in our population metrics if you don’t want to. To opt-out of inclusion in this data, refer to the following instructions for your specific browser:
- Firefox
- Chrome
- Safari
- Internet Explorer
- Microsoft Edge
Other Automatically Collected Information
In Short: Some other information, such as your IP address, location, and device characteristics, is also collected automatically. Again, this is anonymous and you can opt-out of us using it.
To maintain the security of our website, and for internal analytics and reporting purposes, we may collect device and usage information. This information does not reveal your specific identity. The information we collect includes:
- Log and Usage Data – Log data may include your IP address, device information, browser type and settings, and information about your activity in the Website (such as the date/time stamps associated with your usage, pages, and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’) and hardware settings).
- Device Data - We collect device data, such as information about what type of computer, phone, or tablet you are using to access our website. Depending on the device used, this device data may include your location, browser type, hardware model, and operating system. We collect this data so that we can assure the website works well for you.
- Location Data – We collect information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the settings of the device you use to access our website. For example, we may collect geolocation data that tells us your current location (based on your IP address). You can opt-out of allowing us to collect this information either by disabling location services on your device.
Personal Information
In Short: We may collect personal information that you provide to us. You can request to have your data erased at any time.
We collect personal information that you voluntarily provide to us, such as when you contact the website or register for our newsletter. The personal information that we collect depends on the context of your interactions with us but may include the following: names; email addresses; and other similar information.
HOW DO WE COLLECT YOUR INFORMATION?
In Short: We use several tools to collect and process both personal and anonymized data. Each of these tools is also committed to ensuring your privacy and you can find details about them below.
- Google Analytics – A web analysis service provided by Google Inc. (“Google”). Google utilizes the data collected to track and examine the use of this website, to prepare reports on its activities, and to share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. Data processed: Cookies, usage data, browser information, date/time, demographic data, hardware/software data, page views, IP address. Privacy Policy.
- Google Tag Manager – A tag management service provided by Google Inc. Data processed: Usage data. Privacy Policy.
- Clicky – A web analysis service provided by Roxr Software Ltd. Clicky utilizes data collected to create web traffic reports for our website. Clicky may also use the data to create their market reports. Data processed: URLs of pages viewed, URLs of any links clicked, browser language, screen resolution, IP address. Privacy Policy.
- Hotjar Heat Maps & Recordings – A session recording and heat mapping service provided by Hotjar Ltd. Data processed: Cookies, usage data, various types of data as specified in the privacy policy of the service. Privacy Policy.
- Cloudflare (Cloudflare Inc.) – A traffic optimization and distribution service provided by Cloudflare Inc. The way Cloudflare is integrated means that it filters all of our website traffic, whilst also allowing analytical data from this website to be collected. Data processed: Cookies, log data. Privacy Policy.
HOW DO WE USE YOUR INFORMATION?
In Short: We process your information for purposes based on business interests, aiding and assisting you, compliance with our legal obligations, and to keep our website secure.
We use the information we collect or receive:
- To improve your experience by personalizing the website for you
- To respond to your inquiries and solve any potential issues you might have with the use of our website
- To send you any email newsletters or communications that you have registered for
- To better manage the website through the use of population metrics
- To provide third parties with information on our users via population metrics, but not with personal, identifiable information
- To help keep our website secured and combat fraud.
We only collect and process your data for the purposes listed above, and only if you have given consent for us to use your data in these ways. Should your data be used for purposes outside those listed above, the reason will always comply with reasonable and legitimate business practices. This may include using your anonymous data to improve products and services.
WILL YOUR INFORMATION BE SHARED WITH ANYONE?
We only regularly share information with the third parties mentioned earlier in this policy; Google Analytics, Google Search Console, Google Tag Manager, Clicky, Cloudflare, and Hotjar.
In rare circumstances, we may also share information to comply with legal obligations or in the event of sale, purchase, or reorganization of the business.
HOW LONG DO WE KEEP YOUR INFORMATION?
We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law. When data is no longer needed, we will ensure that is erased or anonymized securely.
HOW DO WE KEEP YOUR INFORMATION SAFE?
We protect your personal information through a system of organizational and technical security measures. Despite these safeguards, unfortunately, no technology can be deemed 100% secure and so we cannot promise that no one will be able to defeat our security measures. Although we do our best to protect your data, you use our website at your own risk. You should only access the website with a secure connection.
DO WE COLLECT INFORMATION FROM MINORS?
We never knowingly collect data from or market to children under 18 years of age. BrokersOnline is not intended to be used by minors. If you are a minor, please do not provide any information to this website.
WHAT ARE YOUR PRIVACY RIGHTS?
In Short: In some regions, such as the European Economic Area and California, you have rights related to your personal information and data. You can view these rights, and learn how you can assert them below.
If you are visiting this website from within the European Economic Area, you have the right to:
- Request Access to Your Data – You can ask to see any data we have about you and to obtain a copy of it. When this happens, we will send you an email containing all of the information, although our DPO may reach out first to verify your identity.
- Request To Be Forgotten – At any point, you can invoke your right to be forgotten. If you assert this right, we’ll anonymize all of your personal information in our possession, and we’ll let our third-party vendors of your decision so they can do the same
- Restrict Data Processing - If there’s something you don’t want us to do when we are processing your data, you have the right to tell us. We will comply with all restrictions requested, assuming that it is within our power to do so.
- Change Your Data – If you ask us to rectify your data, we’ll be happy to change or correct any erroneous information we have from you. We’ll also get in touch with our third-party vendors so they can take the same steps.
- Transfer Your Data - You can ask us to move your personal information to another third-party location at any time.
- Object to Marketing – We sometimes use your data so that we can offer experiences and offers that are personalized for each of our users. If you’d prefer that we don’t use your information this way, let us know and we’ll make sure that your data isn’t processed to create such marketing materials.
If you are visiting as a resident of California, you also have specific rights regarding access to your information.
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes. You can also ask for the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact details at the bottom of this page. We will respond to your request within 30 days.
DO WE UPDATE OUR PRIVACY POLICY?
We may update this policy from time to time. At the top of the page, you can see when the policy was last updated. Any revisions will be effective as soon as they are accessible to you. We encourage you to review this policy regularly to stay informed about how we are securing your data.
HOW CAN YOU CONTACT US?
We offer different points of contact that can help you with a variety of questions or concerns you may have about our site.
- If you have a question or comment about the website, why not drop a line to our product team? You can get in touch with them at
- If you have questions about your data, privacy concerns, or this privacy policy, please reach out to [email protected]
